Your privacy is important to us which is why we will always respect your data and never sell it on to third parties.
Country Properties is a trading style of Greenrose Network (Franchise) Limited, a company registered in England & Wales with company number 02934219 and whose registered office is located at 2 St. Stephen’s Court, St. Stephen’s Road, Bournemouth, Dorset, BH2 6LA. Country Properties forms part of the Hunters group of companies, who are owned by The Property Franchise Group PLC, a company registered in England & Wales with company number 08721920, whose registered office is located at 2 St. Stephen’s Court, St. Stephen’s Road, Bournemouth, Dorset, BH2 6LA.
Country Properties is made up of a network of offices which includes a number of independently owned companies, partnerships and sole traders (“Franchisees”) who have a licence to use the Country Properties brand, under their own company identity, details of which can be found on their branch page at country-properties.co.uk. Each Franchisee is the data controller for their franchise business and are responsible for the processing of your personal data.
Country Properties complies with all of the principles relating to the processing of personal data within article 5 of the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) and the Data Protection Act 2018.
Summary of how we use your data
The Country Properties branch that you are dealing with is a franchisee of Greenrose Network (Franchise) Limited, which places obligations on them relating to the means and purposes of the processing of your data. Accordingly, Greenrose Network (Franchise) Limited is considered a joint data controller with the Franchisee and can request access to the data you provide.
Country Properties and its Franchisees use your personal data to deliver services to you, to send you information about properties and property related services you may request of us or that we think will be of interest to you, also to conduct searches about your identity, your current and past residency addresses, and your right to live in the UK and credit history to meet applicable laws and to provide a recommendation to landlord clients, on your suitability as a tenant.
Information about you is shared with partners as described in this policy who have undertaken to hold your personal data in compliance with applicable laws.
Where Country Properties and our Franchisees rely on your consent for direct marketing purposes, you can withdraw this consent at any time.
What information do we collect about you and why?
We collect information about you when you register with us or use our services. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies. Some branches within the network may record telephone conversations for Training purposes.
When you contact us, book a valuation, request property details or register an interest in the services we provide, we need to know your name, postal address, email address and contact telephone number.
We gather this information to allow us to process your registration and any valuation or viewing bookings you make for a property. The relevant information is then used by us, our agents, data processors and sub-contractors to provide any services requested by you and to communicate with you on any matter relating to the provision of the service in general. Data processors help us to improve the services we provide to our customers through solutions which empower us to deliver exceptional experiences.
We may also use aggregate information and statistics for the purpose of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service department for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.
Legitimate Business Interests
Under data protection laws we have a number of lawful basis where we can use (or ‘process’) your personal information. One of the lawful basis is called ‘legitimate business interests’.
Legitimate interests are a flexible basis upon which the law permits the processing of an individual’s personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Privacy Team. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.
When you provide your personal details to us we use your information for our legitimate business interests to carry out our service provision to enable property related transactions across the UK. Before doing this we will also carefully consider and balance any potential impact on you and your rights.
Some typical examples of when we might use this approach are for enhancing, modifying or improving the services we provide to our customers through solutions which empower us to deliver exceptional experiences, provide targeted marketing, maintain the security of our system, provide data analytics, identify usage trends and determine the effectiveness of our campaigns.
When a call is recorded:
- A digital recording of the telephone conversation is collected during the call
- Personal data revealed during a telephone call will be digitally recorded for example name and contact details to deliver appropriate services.
- Occasionally ‘special category’ personal information may be recorded where a customer voluntarily discloses health, religious, ethnicity or criminal information to support their request for advice and/or services.
- Telephone call recording will be turned off, when a customer’s credit or debit card details are given, in line with Payment Card Industry Data Security Standards (PCS DSS) and data protection legislation including General Data Protection Regulations (‘GDPR’).
Call recordings will be used for the following service provision:
- to assist in the quality monitoring of staff performance
- to investigate and resolve complaints
- for the detection, investigation and prevention of crime (including fraud)
- to take actions to protect staff from abusive callers
- to monitor and adhere to quality standards
All call recordings are held securely by the individual branch Data Controller.
Some of our branches us the WhatsApp service to provide information to their customers this is for the purpose of providing commercial information, confirmation of appointments and a way of communicating or sending data.
WhatsApp processes the personal information, that the branch collects with consent as a number of data sets from all users on the application. These include:
- Phone number
- Device ID
- Transaction data
- Product interaction
- User identifiers
How will we use information about you?
To comply with our legal and regulatory obligations.
To perform a contract with you or to take steps at your request before entering into a contract.
To fulfil our legitimate business interest, we use your personal data in order to deploy and develop our products or services, to improve our risk management and to defend our legal rights.
We collect personal information about you to provide you with the service you have requested and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
We would like to send you information about products and services of ours and other businesses carefully selected (a list of preferred suppliers can be located on each branch page of the website) by us to contact you in writing, by telephone, SMS or by email to offer you content, advertisements, products and services that we believe may be of interest to you.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you.
Country Properties will not share your information for marketing purposes with companies outside the network, without your permission.
If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Hunters group and carefully selected businesses.
If you no longer wish to be contacted for marketing purposes, please contact our marketing team at [email protected]
Who we share your data with
We will share your personal data with companies in the same group of companies as us and our Franchisees for the purpose of providing a service to you and understanding your use of our products and services. We may also share your data with;
• Mortgage brokers we are partnered with for mortgage services and advice;
• Independent financial advisors for advice relating to your property;
• Solicitors and conveyancing agents for legal advice relating to your property;
• Any other named party to a signed contract, such as your landlord or tenant;
• Third parties who provide services to the property for maintenance and repairs including plumbers/electricians/builders/carpenters-);
• Surveying companies for surveying services required for the sale/purchase of your property;
• Utilities companies where we are required to do so to adhere to a tenancy agreement;
• Referencing companies to obtain references for letting a property;
• Block managers where a let property is a leasehold property;
• Inventory companies who conduct check ins and check outs; and
• Insurance and warranty companies where you have decided to buy a product or service through us.
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
Personal data will also be shared with third party service providers, who will process it on our behalf to help us run this website and also to provide our services to you. Such third parties include providers of identity checking, referencing, database management, email communications, IT Solutions etc.
In the event that we sell or integrate our business with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
How we protect your information
All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).
The internet is not a secure medium. We use the most up-to-date technologies to protect the information you give us. We also keep your information confidential. The internal procedures of Country Properties cover the storage, access and disclosure of your information.
Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information.
How long we retain your information
Personal data will only be retained for as long as necessary for the purpose of processing. However, the retention periods can differ based on the purpose the data was provided, the requirements of the business, and the lawful basis for processing.
Within our business activities there are some legal and legitimate interest requirements which apply to the retention of personal data; the maximum retention period is 7 years from the date the transaction concluded.
How long will my personal data in relation to Covid 19 be retained for?
We will only keep your information for as long as it necessary, taking into account Government advice and the on-going risk presented by Coronavirus.
When the information is no longer needed for this purpose, it will be securely deleted.
In the absence of any legal requirements, data is to be deleted when:
- the purpose for which it was provided is no longer valid; or
- the data subject has withdrawn consent; or
- the data is no longer up to date
Your rights as a user of this website
As a user you have the following rights:
- A right to be informed about our collection and use of personal information;
- A right of access to the personal information we hold about you;
- A right to rectification if any personal information we hold about you is inaccurate or incomplete;
- A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
- A right to restrict or prevent the processing of your personal information;
- A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
- A right to object to the use of your data for particular purposes.
If the business is sold
If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
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For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How to contact us
All complaints will be handled under our complaints policy which can be found by clicking on this link: Country Properties Complaints Procedure.
If you remain dissatisfied then you have the right to lodge a complaint with a supervisory authority, for UK data protection issues this is: The Information Commissioners Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF W: https://ico.org.uk/concerns/