Most people would regard estate agents as being only responsible to serve their client's needs; in short to have minimal interface with the buyer, conveyancing solicitors, local authorities, etc. - whilst only putting maximum emphasis on pointing out the attractive features of the property being sold by their clients.
Country Properties were not our estate agents but in many ways out - performed those involved in the sale of our property. They greatly assisted in resolving major issues that we encountered with the 'dreaded chain', and were involved in all aspects of buying and selling, continuously keeping us as the buyer, updated on a regular basis.
In conclusion therefore we would recommend that anyone buying or selling a house should consider Country Properties their first choice as estate agents. The Baldock office in particular deserves special mention and we were most grateful for their assistance.
D & M Shaw
We have just completed on a move to Shaftesbury which was not as smooth as we hoped. The delays were not of our making but without the daily involvement of Sonia the move may still be waiting to happen. She provided a constant flow of information which should have come from elsewhere and was pro-active in anticipating problems to ensure they didn't develop. She has an in-depth knowledge of the mechanics of house selling and purchasing and is a true motivator.
We can't thank her enough for helping us through this stressful process. She is indeed a true professional...and furthermore a very nice person.
I & J Wilkinson
I work in a customer service industry and I know good customer service when I see it. As a customer you know when an estate agent is thinking of you rather than themselves. Country Properties staff were above average when it came to looking after me. Always professional, calm, friendly, helpful, informative and cheerful in helping with what can be one of the most stressful transactions that any of us undertake - buying and selling property! I unreservedly recommend Country Properties to anyone thinking of buying and/or selling.