The Country Properties Pledge

To all our customers and colleagues. The safety of our customers and colleagues is paramount to us and below we outline our home visit procedures, this is our pledge to all of our customers. In line with Government guidelines we would ask all our customers to wear face masks on any property and office visit. Thank you in advance for helping to keep everyone safe.

*This is national guidance. If you are in local lockdown, please check with your local office for further guidance*

Our Pledge

  • We will be safe and healthy and we ask that you are too.
  • We will clean our hands on entry and on exit of any property and to limit social contact we will ask that all internal doors are left open.
  • We will practice social distancing where we must always be 2 meters apart. Please don't be alarmed if we wear PPE.
  • We will use our extensive technology to limit physical contract wherever possible.
  • We will never forget our commitment to talk, to you, our customer.

First, we pledge that only safe and healthy people will visit our customers’ homes, and we will be well on the day of the appointment with no signs of illness in the past two weeks’. This includes any family the staff member lives with.

When we contact a customer to book in a valuation visit at the customer’s home we always ask if anyone in the property is showing any signs of illness and if so, for how long. If the customer has been unwell, we will ask how long the recovery has been for. For example, if someone has had Covid-19 they must have no contact for 14 days.

There will only be one person (excluding us) at any one time, viewing your property

We will wear a face mask and where appropriate we may also wear disposable gloves.

On entry to the property we may ask if we can wash our hands and/or we may also apply sanitizer.  


During the visit we will practice social distancing where we must always be 2 meters apart. Alternatively, if more appropriate the customer may move outside while we conduct the check in/check out inside.

To assist in this, it is better to have left all doors open and this will reduce any touching of handles and doors although these could be wiped down after the visit with sanitiser.

To limit social contact, where possible, all paperwork and agreements will be signed online via docusign. If that is not possible, we would book in an appointment for the customer to drop the documents in to the office. We would ask that these meeting times are booked in. Again, this is to ensure safety for everyone and avoid a number of visitors entering the office at any one time.